Refund & Return Policy – Hemi Pharma UK

At Hemi Pharma UK, your satisfaction is our priority. We are committed to providing high-quality products and a smooth shopping experience. Please review our Refund & Return Policy below to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

Due to the nature of our products (pharmaceutical, health, and wellness items), returns are only accepted under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The security seal is fully intact.
  • The return request is made within 14 days of receiving your order.
  • Items must be returned in a resalable condition.

For safety and hygiene reasons, opened, used, or tampered products cannot be returned or refunded.

2. Damaged or Incorrect Items

If you receive a product that is:

  • Damaged,
  • Faulty,
  • Or not the item you ordered,

please contact us within 48 hours of delivery. Provide:

  • Your order number
  • Photos of the product and packaging
  • A description of the issue

We will quickly assist you with a replacement or refund.

3. Refund Process

Once your return is received and inspected, we will notify you of:

  • Approval or rejection of your refund
  • The refund amount
  • The method of refund (original payment method)

Refunds typically take 3–7 business days to process once approved.

Shipping fees are non-refundable.

4. Non-Returnable Items

The following items cannot be returned:

  • Opened or unsealed products
  • Products damaged due to customer handling
  • Clearance, sale, or promotional items
  • Any item returned after 14 days

5. Order Cancellation

Orders can be cancelled only before dispatch. Once dispatched, the order can no longer be cancelled but may be eligible for return if unopened.

6. Return Shipping

Unless the item arrived damaged or incorrect, customers are responsible for:

  • Return shipping costs
  • Ensuring safe packaging to avoid damage in transit

We recommend using a tracked delivery service.

7. Contact Information

For all return or refund requests, please contact our support team:

Email: sales@hemipharma.uk
Website: hemipharma.uk
Response Time: Within 24–48 hours