Privacy Policy

At Hemi Pharma UK, we are committed to protecting your privacy and ensuring your personal information is handled responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you visit hemipharma.uk or purchase from our store.

By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect and store the following types of information:

a. Personal Information

Provided by you during account creation, checkout, or contact:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order details
  • Payment method details (processed securely through third-party gateways)

b. Technical & Usage Data

Automatically collected when browsing our site:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on pages
  • Cookies and tracking technologies

c. Communication Data

Information sent via:

  • Contact forms
  • Customer support emails
  • Newsletter sign-ups

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders
  • Provide customer service and support
  • Deliver tracking updates and order notifications
  • Improve website performance and user experience
  • Personalise your shopping experience
  • Prevent fraud and ensure security
  • Send promotional emails (only if you opt-in)

We never sell your personal information to third parties.

3. Cookies & Tracking Technologies

We use cookies to improve user experience, including:

  • Remembering your preferences
  • Tracking website performance
  • Supporting secure checkout
  • Delivering relevant marketing (only with consent)

You may manage or disable cookies in your browser settings.

4. Sharing Your Information

We only share data when necessary for business operations:

a. Service Providers

Such as:

  • Payment processors (e.g., Bank Transfer & Bitcoin)
  • Delivery couriers
  • Analytics tools
  • Website hosting providers

These partners are obligated to protect your data and use it only for service-related purposes.

b. Legal Requirements

We may disclose information if required by:

  • Law
  • Court order
  • Government or regulatory authority

5. Payment Security

We do not store full credit or debit card details.
All payments are processed securely through trusted third-party gateways using encrypted connections and industry-standard security protocols.

6. Data Retention

We retain your information only for as long as necessary to:

  • Complete the purpose for which it was collected
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

You may request deletion of your data (see Section 9).

7. How We Protect Your Information

We use several security measures, including:

  • SSL encryption
  • Secure servers
  • Regular security audits
  • Restricted access to personal data
  • Compliance with UK GDPR and Data Protection Act 2018

While we take all reasonable precautions, no method of data transmission is 100% guaranteed.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent for marketing
  • Request a copy of your data

To exercise any rights, please contact us at:
sales@hemipharma.uk

9. Marketing & Communication Preferences

You will only receive promotional emails if you opt-in.
You can unsubscribe at any time using:

  • The unsubscribe link in emails
  • Emailing us directly

10. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third-party websites.

11. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.

12. Contact Us

For privacy questions, concerns, or requests, contact:

Hemi Pharma UK
📧 Email: sales@hemipharma.uk
🌐 Website: hemipharma.uk