Shipping Policy

Ship by Airlines

We offer fast and reliable shipping to all regions across the UK, with delivery rates varying based on your location and chosen shipping method. Our shipping charges cover secure packaging, discreet parcel handling, and courier fees to ensure your items arrive safely and on time.

Every order is carefully prepared using protective, unbranded packaging to maintain privacy and product integrity throughout transit. We also include any necessary product information or usage guidance directly from the manufacturer, ensuring you receive your items in perfect condition with all relevant details included.

At Hemi Pharma UK, we prioritise safety, confidentiality, and professionalism in every shipment.

At Hemi Pharma UK, we aim to deliver your products quickly, securely, and discreetly. Please review our shipping policy below for full details regarding delivery times, dispatch process, and tracking.

1. Order Processing Time

  • Orders are processed Monday–Sunday, Including public holidays.
  • All confirmed orders are typically dispatched within 24–48 hours.
  • During high-volume periods, dispatch may take an additional 1–2 business days.

2. UK Delivery Options

We partner with trusted UK courier services to ensure fast and reliable delivery.

Standard Delivery

  • Estimated delivery time: 2–4 business days
  • Fully trackable service

Express Delivery

  • Estimated delivery time: 1–2 business days
  • Priority handling and fast delivery
  • Fully trackable service

Delivery times are estimates and may vary depending on location, courier workload, and weather conditions.

3. International Shipping

  • International shipping is available to select countries.
  • Delivery times vary by destination, usually 5–10 business days.
  • Customers are responsible for any customs duties, import taxes, or clearance fees.

Some items may not be eligible for international shipping due to local regulations.

4. Discreet Packaging

All orders are shipped in plain, unbranded packaging for your privacy.
No product names or branding appear on the outside of the parcel.

5. Tracking Information

  • Tracking numbers are provided once your order has been dispatched.
  • You can track your order through the courier’s website.
  • If you haven’t received tracking information after 48 hours, please contact our support team.

6. Delivery Issues

If your parcel is:

  • Delayed,
  • Lost,
  • Marked as delivered but not received, or
  • Damaged

please contact us within 48 hours. We will work with the courier to resolve the issue promptly.

7. Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout.
Hemi Pharma UK is not responsible for:

  • Parcels delivered to an incorrect address
  • Lost parcels due to wrong information provided by the customer

If an order is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.

8. Out-of-Stock Items

If an ordered item becomes out-of-stock after purchase:

  • We will contact you immediately
  • You may choose a replacement, wait for restock, or request a refund

9. Contact Information

For shipping inquiries, tracking help, or support:

Email: sales@hemipharma.uk
Website: hemipharma.uk
Response Time: Within 24–48 hours